Digital Learning Support for Students and Parents
First point of contact for digital learning support including passwords for the below list of programs will be the student’s teacher via email.
- Discovery Education
- Learning A-Z
- Study Island
- Khan Academy
- Splash Math
- Other Teacher/School specific resources
If the teacher is not able to resolve the issue, then the teacher will email the school DLC (CES and ECGES will email Ryan Miller email@example.com). If the DLC is not able to resolve, the DLC will contact Ryan Miller.
Reasoning - Teachers can reset student NCEdCloud Passwords which is SSO for Canvas, PowerSchool, Discovery Education, Clever (DreamBox, Study Island, Khan Academy, Prodigy, Splash math, SymbalooEDU, BrainPop and CK-12) and SchoolNet. Other softwares like Learning A-Z (Raz-Kids), the student accounts are teacher created. Teachers will be able to solve the majority of access issues related to accounts.