Ed Tech Help Desk

  • Ed Tech Programs

    If you need assistance with the following technology, please try the following steps below:

  • First Steps for Ed Tech Troubleshooting

    Log out, closeout and restart

    1. Log out of any program you are in. Don't just close the tab, be sure to Log Out!
    2. Close every tab
    3. Restart the device
    4. Start from scratch and log in fresh

    Clear the History and Cash

    1. On your computer, open Chrome
    2. At the top right, click More More
    3. Click More tools and then Clear browsing data
    4. At the top, choose a time range. To delete everything, select All time
    5. Next to "Cookies and other site data" and "Cached images and files," check the boxes
    6. Click Clear data
    7. Note:
      • You will likely need to log back into the zScaler (use your full OCS Gmail and your computer password to log in) 
      • You will have to log back into any program/website

    Make sure the student laptop is up to date

    1. Turn on your Chromebook
    2. At the bottom right, select the time
    3. Select Settings 
    4. At the bottom of the left panel, select About Chrome OS
    5. Under "Google Chrome OS," you'll find which version of the Chrome operating system your Chromebook uses
    6. Select Check for updates
    7. If your Chromebook finds a software update, it will start to download automatically
    8. You may need to restart the computer once the update(s) run

    Remove Extensions (not required by a teacher)

    1. Open Chrome.
    2. Select More  and then More tools and then Extensions.
    3. Next to the extension, you want to remove, select Remove.
    4. To confirm, select Remove.
    • Tip: To remove an extension that's a button on the browser toolbar, right-click the button and select Remove from Chrome.

    Restore the Default Settings on your Chromebook

    • Click here for directions on how to restore the default settings on your Chromebook
  • Next Steps for Ed Tech Trouble Shooting

    If you have tried the steps above please contact the OHS Digital Learning Coach by email at Stephen.Stewart@orangek.12.nc.us