• IT HELP DESK AND SUPPORT(Distant Learning)


    Are you having any of the following issues:

    • Chromebook issues with the camera, microphone, screen, keyboard, charging, etc.
    • Internet issues
      • Hotspot

    Start by following the directions below before submitting a ticket.

    First Steps of Computer Trouble Shooting

    Make sure the student device is up to date

    1. Turn on your Chromebook
    2. At the bottom right, select the time
    3. Select Settings 
    4. At the bottom of the left panel, select About Chrome OS
    5. Under "Google Chrome OS," you'll find which version of the Chrome operating system your Chromebook uses
    6. Select Check for updates
    7. If your Chromebook finds a software update, it will start to download automatically
    8. You may need to restart the computer once the update(s) run

    Next Steps

    If the steps above did not fix the issue or you need additional assistance, place a Tech Ticket following the directions below:

    Remote Learning Tech Ticket

    In place of submitting a Tech Ticket online through the usual website, all tech support is now being done through the  IT Support Help Line (919-245-4014).

    If the IT Support Help Line is busy, please email ocshelpdesk@orange.k12.nc.us. This will create a help ticket. Please ensure the email contains:

    • Student (staff) name
    • Phone number
    • Description of the problem

    IT will call back and work through the issue on the phone.

     

    Note: Laptop Switch out for broken computers is only happening on Monday’s at Gravely Hill. Be sure to have your email or phone submitted as soon as possible as there is a waitlist for laptop switch-outs.