Remote Learning Tech Support

To completely reset (Powerwash) your chromebook start by hitting “escape,” “refresh,” and “power” all at the same time.

You should get a screen with a yellow exclamation mark. 

At this point, hit “ctrl” and “d” at the same time on your computer to get to this screen. 

Hit “enter” as instructed, and continue to follow the directions on the screen, hitting spacebar when this screen appears. 

When this screen appears, hit “Let’s Go”  and then connect the chromebook to your wifi at home.

When you are asked for your email, use the “More Options” button to select “Enterprise Enrollment” and put in your school email.

This will enroll your chromebook, and your device should function normally. 

Click on “Add person in the lower left hand corner to add yourself back to your chromebook. 

If this does not resolve your issue, please call the tech support line:  

(919) 245-4014

If the phone is busy, please email ocshelpdesk@orange.k12.nc.us.  Make sure to provide your name, phone number and a brief description of the issue.  We will contact as soon as possible.

If you are having trouble connecting to your wifi, first look for your wifi networks. To do this, click on the wifi symbol 

If you do see the list, your laptop is functioning correctly. Call your Internet provider. 

If you don’t see the list, look to see if your wifi is turned on.  If it is turned on, you should see the blue button above? If it is not turned on, it will be white and switched to the left. Please click on it to turn on wifi.

If it is turned on and you still see no networks please call the tech support line:  (919) 245-4014

If the phone is busy, please email ocshelpdesk@orange.k12.nc.us.  Make sure to provide your name, phone number and a brief description of the issue.  We will contact as soon as possible.

First point of contact for digital learning support including passwords for the below list of programs will be the student’s teacher via email.

• NCEdCloud
• Discovery Education
• Canvas
• Clever
• Learning A-Z
• Dreambox
• Study Island
• Khan Academy
• Prodigy
• Splash Math
• SymbalooEDU
• BrainPop
• CK-12
• SchoolNet
• Edgenuity
• Other Teacher/School specific resources

If the teacher is not able to resolve the issue, then the teacher will email the school DLC (CES and ECGES will email Ryan Miller ryan.miller@orange.k12.nc.us).  If the DLC is not able to resolve, the DLC will contact Ryan Miller.

Reasoning - Teachers can reset student NCEdCloud Passwords which is SSO for Canvas, PowerSchool, Discovery Education, Clever (DreamBox, Study Island, Khan Academy, Prodigy, Splash math, SymbalooEDU, BrainPop and CK-12) and SchoolNet.  Other softwares like Learning A-Z (Raz-Kids), the student accounts are teacher created. Teachers will be able to solve the majority of access issues related to accounts.