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Technology Support during COVID school closure

Ongoing Technical Support 

While 3-5 students are logging into their Google Classroom sites and submitting all their work through this learning platform, some of you may be offering some technical assistance. Here are some Tips for Google Classroom that may help you and your child.

Click HERE  for tips to prepare your child for video-chatting and online class meetings in order to be a respectful and engaged learning dolphin 

 

For all other technical questions, your teacher may be able to troubleshoot but if not, the district has established a COVID-19 tech support website to assist students and families with tech issues: http://www.orangecountyfirst.com/covidtechsupport.

 

  • If a student cannot login to their Chromebook, they can use the reset tool.  If they cannot reset their main login password, they can call the COVID-19 Helpline at (919) 245-4014 for tech support.   If the number is busy, please email ocshelpdesk@orange.k12.nc.us and provide your name, a callback number and a brief description of the issue.
  • If students are having issues with other digital resources, including passwords (e.g., Canvas, Google Classroom, NCID, DiscoveryEd, etc.), have students email their teachers who can reset the passwords or contact the COVID-19 Hotline at (919) 245-4014.   If the number is busy, please email ocshelpdesk@orange.k12.nc.us and provide your name, a callback number and a brief description of the issue.
  • For Internet, connection issues see: orangecountyfirst.com/covidtechsupport/wifi 

If this guide indicates the issue is with your Internet Service Provider, contact them for assistance.

  • If students/parents or teachers need assistance logging in with NCEdCloud (Rapid Identity) or Clever, please reach out to Ms. Jamie Turnage.